Last Updated: November 10, 2026

These Terms and Conditions (“Terms”) govern the recruiting services provided by Talent Harbor Solutions LLC (“Talent Harbor,” “we,” “us,” or “our”) to the business accepting these Terms (“you” or “your”).

Key Terms at a Glance

This summary is for convenience. The full Terms below control.

• Two-month minimum. Every new subscription has a minimum commitment of two (2) consecutive monthly billing periods.
• Automatic monthly renewal. After the minimum, your subscription renews month to month until you cancel. Fees are charged in advance on your monthly billing date using the payment method you provided.
• How to cancel. Cancel any time by email to info@talentharbor.com or directly to your Client Solutions Manager. Notice must reach us at least three (3) business days before your next billing date. Cancellation takes effect at the end of the paid billing period, but no earlier than the end of your two-month minimum.
• No refunds. Payments are non-refundable and are not prorated.
• Flat fee, no success fees. We never charge a placement fee for candidates we introduce to you.
• Placement Guarantee. One free replacement search for placements that leave within six (6) months, subject to the conditions in Section 5.
• Business use only. Our services are sold only to businesses, not to individuals for personal use.

1. Acceptance and Scope

1.1 Acceptance. You accept these Terms by checking the acceptance box at checkout, signing an order form or service agreement that references them, or using our services, whichever happens first. The person accepting confirms they are authorized to bind the business they represent.

1.2 Business Use. You confirm you are purchasing our services for business purposes and not as a consumer for personal, family, or household use.

1.3 Order of Precedence. If a signed service agreement or order form conflicts with these Terms, the signed document controls for that conflict only. Otherwise, these Terms control.

2. Services

2.1 Recruiting as a Service (RaaS). For a flat monthly fee, we provide recruiting services that may include candidate sourcing and screening, interview coordination, candidate assessment, market and compensation research, recruiting strategy, and candidate pipeline management. The specific scope, number of roles, and service level are set out at checkout or in your order form.

2.2 What We Do Not Do. We do not make hiring decisions, extend offers on your behalf, or employ candidates. You make all final decisions about interviewing, hiring, compensation, and employment terms.

2.3 Your Responsibilities. To get results, we need your cooperation. You agree to provide accurate role information, timely interview availability, and candidate feedback within a reasonable time (generally within five (5) business days of a submission). Delays caused by you do not reduce fees owed or extend your minimum commitment.

2.4 Use of Technology and AI. We may use software, databases, and artificial intelligence or automated tools to source, organize, and screen candidates. These tools support our recruiters and do not make hiring decisions. If you use our assessments, rankings, or recommendations in your own hiring process, you are responsible for meeting any laws that apply to your use of automated decision tools, including any required notices, audits, or candidate disclosures.

2.5 Service Changes. We may update or improve our services from time to time. We will not materially reduce the core services in your plan during a paid billing period without your consent.

3. Fees and Payment

3.1 Monthly Fees. Fees are billed monthly in advance on your monthly billing date, which is the same day each month as your first payment. All fees are in U.S. dollars.

3.2 Payment Authorization. By providing a credit card or bank account at checkout, you authorize Talent Harbor and its payment processor to charge that payment method for each recurring monthly fee, and for any other amounts due under these Terms, until your subscription is cancelled as described in Section 4. You may update your payment method by contacting us. You may revoke this authorization only by cancelling under Section 4, and revoking it does not cancel amounts already owed.

3.3 Price Changes. We will give you at least thirty (30) days’ notice by email before any increase in your monthly fee. Prices will not increase during your two-month minimum commitment. If you do not agree to a price change, you may cancel before it takes effect.

3.4 Taxes. Fees do not include taxes. You are responsible for any sales, use, or similar taxes that apply, other than taxes on our income.

3.5 Failed and Late Payments. If a payment fails, we may retry the charge. Any amount not paid within ten (10) days of its due date accrues a late fee of 1.5% per month, or the maximum rate allowed by law if lower, until paid in full. You are responsible for reasonable costs of collecting overdue amounts.

3.6 Suspension. We may pause services for any account more than ten (10) days overdue until all amounts are paid. A suspension does not pause your billing, extend your minimum commitment, or reduce fees owed.

3.7 Billing Disputes and Chargebacks. If you believe a charge is wrong, contact us within thirty (30) days of the charge and we will work with you in good faith to resolve it. Filing a chargeback or payment reversal for a charge that is valid under these Terms is a breach of these Terms, and you remain responsible for the amount plus any processing fees we incur.

3.8 No Refunds. All payments are final and non-refundable. We do not provide prorated refunds or credits for partial months, unused services, or early cancellation, except where required by law or where we terminate for convenience under Section 4.6.

4. Term, Minimum Commitment, and Cancellation

4.1 Minimum Commitment. Each new subscription begins with an initial term of two (2) consecutive monthly billing periods (the “Minimum Commitment”). You are responsible for the fees for the entire Minimum Commitment, even if you stop using the services or cancel early.

4.2 Automatic Renewal. After the Minimum Commitment ends, your subscription automatically renews for successive one-month periods, and your payment method is charged on each monthly billing date, until you cancel.

4.3 How to Cancel. You may submit a cancellation request at any time by:

• email to info@talentharbor.com, or
• your account dashboard, where available.

You may also request cancellation by phone at 667-293-9543. Phone requests take effect only once we confirm them in writing, and the notice deadline below is measured from the date of that written confirmation. We will confirm every cancellation in writing within two (2) business days.

4.4 Notice Deadline. To avoid the next monthly charge, your cancellation request must be received at least three (3) business days before your next billing date. Requests received later than that will take effect at the end of the following billing period, and the next monthly fee will be charged. “Business day” means Monday through Friday, excluding U.S. federal holidays.

4.5 When Cancellation Takes Effect. A timely cancellation takes effect at the end of your current paid billing period, but never before the end of the Minimum Commitment. If you cancel during the Minimum Commitment, services continue and the remaining Minimum Commitment fee will be charged on its regular billing date.

4.6 Termination by Talent Harbor.

• For cause. We may terminate immediately if you materially breach these Terms, provide false or misleading information, engage in fraudulent or unlawful activity, or fail to pay amounts due after notice and ten (10) days to cure. If we terminate for cause during the Minimum Commitment, all remaining Minimum Commitment fees become due immediately.
• For convenience. We may end your subscription for any reason with thirty (30) days’ written notice. If we do, you are released from any remaining Minimum Commitment, and we will refund any fees prepaid for a period after the termination date.

4.7 Effect of Termination. When your subscription ends, services stop and all unpaid fees through the effective date become due. Sections that by their nature should survive will survive, as listed in Section 15.9.

5. Placement Guarantee

We stand behind candidates placed under an active RaaS subscription.

5.1 Guarantee Period. Six (6) months from the candidate’s start date with your organization.

5.2 What You Get. If a placed candidate resigns or is terminated during the Guarantee Period, we will run one (1) replacement search for that role for up to ninety (90) days at no additional charge. If the role is still unfilled after ninety (90) days, continued search work is billed at our then-current rates.

5.3 How to Request. You must notify us through your Customer Success Manager (CSM) within fourteen (14) calendar days of the candidate’s last day, with objective, documented feedback on the reason for the departure or performance issue. Requests after this window are not eligible.

5.4 Conditions. The guarantee applies only if all of the following are true:

• The candidate was placed while your subscription was active, and your subscription is still active when you request the replacement.
• Your account is current on all fees. The guarantee is suspended while your account is past due.
• The job title, core responsibilities, compensation, and work location remained materially the same as at placement.

5.5 Exclusions. The guarantee does not apply if the departure results from role elimination, restructuring, layoff, or another business decision unrelated to the candidate’s performance or fit, or from your failure to meet compensation, onboarding, or working-condition commitments made to the candidate.

5.6 Limits. One replacement per role. A replacement candidate is not covered by a new guarantee, and a replacement does not restart or extend the Guarantee Period. A replacement search properly requested before your subscription ends will be completed under Section 5.2 even if your subscription ends during the search.

5.7 Sole Remedy. This guarantee is your sole and exclusive remedy for a placement that does not work out, and it replaces any refund, credit, or other compensation for that placement.

6. Intellectual Property and Candidate Information

6.1 Your Materials. You keep ownership of the job descriptions, company information, and other materials you give us. You grant us a limited license to use them only to provide the services.

6.2 Work Product. Work product we create specifically for your roles, such as tailored job descriptions and role-specific candidate reports, becomes yours once the fees for the billing period in which it was created are paid.

6.3 Our Property. We keep all rights to our methods, processes, templates, software, databases, and general recruiting know-how, including anything we learn or improve while serving you that is not your confidential information. You may not copy, resell, reverse engineer, or redistribute our tools or methods.

6.4 Candidate Information. Candidates are people, not property. You may use information about candidates we submit to you for your own hiring purposes. We may keep general candidate records for our ongoing recruiting operations, but we will not share your company-specific submissions, feedback, or role details with other clients.

6.5 Feedback. If you give us suggestions about our services, we may use them without obligation to you.

7. Confidentiality

7.1 Obligations. Each party will keep the other’s non-public business information confidential, use it only to perform or receive the services, and protect it with at least reasonable care. This includes your business plans, roles, and internal processes, and our pricing, methods, and processes.

7.2 Exceptions. Confidentiality does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed without use of the other’s information, or must be disclosed by law or court order (with prompt notice where legally permitted).

7.3 Duration. These obligations last during your subscription and for three (3) years after it ends, and for trade secrets, for as long as they remain trade secrets.

8. Data Privacy and Security

8.1 Our Use of Data. We collect and use business, account, and candidate information only to provide and improve our services, communicate with you, and comply with law. We do not sell your data. Our Privacy Policy, incorporated by reference, explains our practices.

8.2 Your Use of Candidate Data. Once we submit candidate information to you, you are responsible for handling it lawfully, including under applicable privacy laws, and for using it only for hiring purposes.

8.3 Background Checks. We do not perform consumer background checks. If you obtain background checks, credit reports, or similar reports on candidates, you are solely responsible for complying with the Fair Credit Reporting Act and similar state and local laws.

8.4 Security. We use reasonable administrative, technical, and physical safeguards to protect data. No system is perfectly secure. If we confirm unauthorized access to your confidential information in our systems, we will notify you without unreasonable delay. You are responsible for keeping your own account credentials secure.

9. Non-Solicitation of Our Team

During your subscription and for twelve (12) months after it ends, you agree not to directly or indirectly solicit or hire any Talent Harbor employee or contractor who worked on your account, unless we agree in writing. General job postings not targeted at our team are not a violation. If you hire such a person in violation of this Section, you agree to pay us a fee equal to twenty-five percent (25%) of that person’s first-year base compensation, which the parties agree is a reasonable estimate of our replacement costs and not a penalty.

10. Lawful and Fair Hiring

10.1 Your Compliance. You are solely responsible for complying with all employment laws that apply to your hiring and employment decisions, including equal employment opportunity, pay transparency, wage and hour, workplace safety, and work authorization and immigration laws, and for confirming any professional licenses a role requires.

10.2 No Discriminatory Instructions. You will not ask us to screen, rank, or exclude candidates based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by law. We may decline any instruction we reasonably believe is unlawful.

10.3 Pay and Job Information. You are responsible for the accuracy of the compensation ranges and job details you give us, including any information we include in postings at your direction.

11. Warranties and Disclaimers

11.1 Our Warranty. We will perform the services in a professional and workmanlike manner consistent with generally accepted recruiting industry standards.

11.2 Disclaimers. Except as stated in Section 11.1 and the Placement Guarantee in Section 5, the services are provided “as is.” We do not guarantee any number of candidates, hires, or time to hire, or any candidate’s performance, honesty, or length of employment. We disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Information candidates provide about themselves is their responsibility, and we do not guarantee its accuracy.

12. Limitation of Liability

12.1 Cap. Each party’s total liability for all claims arising out of these Terms or the services will not exceed the fees you paid us in the twelve (12) months before the event giving rise to the claim.

12.2 Excluded Damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities, even if advised they were possible. We are not liable for the acts or omissions of candidates or other third parties.

12.3 Exceptions. Sections 12.1 and 12.2 do not limit: your obligation to pay fees; either party’s indemnification obligations; breach of Section 7 (Confidentiality) or Section 9 (Non-Solicitation); infringement or misuse of the other party’s intellectual property; or liability for gross negligence, willful misconduct, or fraud.

13. Indemnification

13.1 By You. You will defend, indemnify, and hold harmless Talent Harbor and its owners, employees, and contractors from third-party claims, damages, and expenses (including reasonable attorneys’ fees) arising from your hiring and employment decisions, your relationship with candidates or employees, your breach of these Terms, or your violation of law.

13.2 By Us. We will defend, indemnify, and hold you harmless from third-party claims, damages, and expenses (including reasonable attorneys’ fees) arising from our gross negligence, willful misconduct, or a claim that our proprietary tools, as provided by us, infringe a third party’s intellectual property rights.

13.3 Process. The party seeking indemnity must give prompt written notice of the claim, allow the other party to control the defense and settlement, and reasonably cooperate. No settlement that admits fault or imposes obligations on the indemnified party may be made without its consent, which will not be unreasonably withheld.

14. Dispute Resolution

14.1 Informal Resolution First. Before filing any claim, the complaining party must send written notice describing the dispute, and both parties will try in good faith to resolve it for at least thirty (30) days.

14.2 Governing Law. These Terms are governed by the laws of the State of Maryland, without regard to conflict of law rules.

14.3 Venue. Any legal action must be brought in the state or federal courts located in Anne Arundel County, Maryland, and each party consents to their jurisdiction. Either party may seek an injunction in any court of competent jurisdiction to protect its confidential information or intellectual property, or to enforce Section 9.

14.4 Jury Trial Waiver. To the fullest extent permitted by law, each party waives its right to a jury trial in any dispute arising out of these Terms or the services.

14.5 Individual Claims Only. Claims may be brought only on an individual basis and not as part of a class, consolidated, or representative action.

14.6 Time Limit. Any claim must be filed within one (1) year after it arises, or it is permanently barred, except claims for unpaid fees.

14.7 Attorneys’ Fees. In any action to collect unpaid fees, the prevailing party may recover its reasonable attorneys’ fees and costs.

15. General Provisions

15.1 Independent Contractor. Talent Harbor is an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship. We do not employ the candidates placed with you, and you are solely responsible for your employment relationships.

15.2 Entire Agreement. These Terms, our Privacy Policy, and any signed service agreement or order form are the entire agreement between the parties on this subject and replace all prior proposals and understandings.

15.3 Changes to These Terms. We may update these Terms. We will email active clients and post the update on our website at least thirty (30) days before a material change takes effect. Continued use of the services after that date means you accept the updated Terms. Changes will not increase your fees or extend your commitment for a billing period already paid or for a Minimum Commitment already underway. Existing subscriptions that began before November 10, 2026 are not subject to the Minimum Commitment unless you start a new subscription or agree otherwise in writing.

15.4 Notices. We may send notices to the email address on your account. You must send notices to info@talentharbor.com. Email notices are effective when sent, unless the sender receives a delivery failure message.

15.5 Electronic Records. You agree that checking an acceptance box, clicking to accept, or signing electronically has the same effect as a handwritten signature, and that we may provide records and notices electronically.

15.6 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition, or sale of our business.

15.7 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, government action, or widespread internet or technical outages. This does not excuse payment obligations.

15.8 Severability and Waiver. If any provision is found unenforceable, it will be enforced to the maximum extent allowed and the rest of these Terms remain in effect. Not enforcing a provision is not a waiver of it.

15.9 Survival. Sections 3 (for amounts owed), 4.6, 4.7, 5.6 (for replacement searches already requested), 6, 7, 8.2, 8.3, 9, 10, and 11 through 15 survive the end of your subscription.

15.10 Publicity. We will not use your name or logo in marketing without your written permission.

16. Contact Information

Talent Harbor Solutions LLC
300 Delaware Ave, Ste 210-535
Wilmington, DE 19801
Email: info@talentharbor.com
Phone: 667-293-9543

By checking the acceptance box at checkout, clicking “I Accept,” or using our services, you confirm that you have read, understood, and agree to these Terms, including the two-month Minimum Commitment, automatic monthly renewal, and recurring charges to your payment method until you cancel.